FAQ
Refunds and Exchanges
Items must be returned within 14 days from your delivery date. A restocking fee of $50 will apply to all returns. This is because we have to wash and restyle ALL returns whether they have been worn or not. No returns or exchanges on items in the SALE section.
Shipping and handling fees are non-refundable. Client must pay for their return shipping fees if you decide to ship the item back to us. You may also request a return label for $15 (this will be deducted from the refund). Please email sales@worldofwigs.com for a return label. Exchange orders will be shipped by standard ground shipping, unless otherwise requested by customer. When making an exchange, all shipping and handling fees are the responsibility of the customer. Return your item to: World of Wigs, ATT: Returns Dept, 2305 E 17th St, Santa Ana, CA 92705
No exceptions will be made for merchandise arriving after the 14 day return period. Items must be returned in their original packaging with tags still attached. Wigs and hairpieces must not have been brushed or altered in any manner. Exchanges will not be honored if this policy is not followed.
NOTE: Our in-store policies do not apply to purchases made in our retail store. Please refer to the store policies when purchasing in the retail store. If you have any questions about a purchase made in-store, please contact 714-547-4461. For questions about an online order, please email sales@worldofwigs.com.
Taxes and Currency
Sales tax will be added for California residents. All prices on this website are in US Dollars. Sales tax is 9.25% for CA residents.
Contact
Two Locations:
2305 E 17th Street
Santa Ana, CA 92705 714-547-4461Hours: Tues-Sat from 10-4pm
(this is our larger store - appointments are highly recommended if you plan on trying anything on, but we welcome walk-ins if we have availability)
24356 Swartz Dr, Suite 27 (inside Sola Salons)
Lake Forest, CA 92630
(by appointment only; no walk-ins...this location is our private studio and only offers human hair wigs and toppers; no styling)
949-799-2300